In our FAQs section you can find answers to the most common questions asked by our customers.
Have any questions? Have a read through our FAQs...
Choose the competition you are interested in, select your tickets, answer the skill based question and complete payment of your entry. You will receive a confirmation email receipt including your selected numbers.
10 per person, per competition.
This information can be found on each competition listing.
Competitions finish when the countdown timer ends or when all of the entries are sold. Note the timer can be restarted a maximum of 5 times in order for all entries to be purchased.
Times and dates of LIVE draws are posted on Facebook, even if you miss the LIVE draw you will be able to see previous draws on the Facebook page.
You must be over the age of 18 to enter our competitions.
Unless otherwise stated, competitions are broadcast LIVE on Facebook with the winning ticket number being drawn with Google’s random number generator.
We aim to have prizes available for collection in less than 5 days following completion of the LIVE draw.
Physically smaller prizes that can be delivered via a courier will be dispatched within 72hrs of the LIVE draw.
Please refer to Section 6 of our Terms and Conditions for more information.
Once your order and your card details have been processed by our online payment processing partners, you will be able to view an onscreen confirmation that your order process has been completed and you will also receive an email invoice confirming your order.
Additionally, you will also be able to login to your ‘Drive the Dream’ account to view and check the status of your order.
When you place an order to purchase a competition ticket you will receive an automated e-mail confirming receipt of your order. The email contains the details of your order, including transaction and order reference numbers, along with your ticket numbers and skill question answer. Your order represents an offer to us to purchase a competition ticket, which is accepted by us when we process payment for your order.
If you have incorrectly entered your email address your confirmation and dispatch email will fail. So long as payment has been processed successfully this will in no way affect your order. Failure by us to send a receipt confirmation email in no way invalidates your offer or our acceptance of your offer.
Payment Details We DO NOT store Credit or Debit Card details. This means that nobody can steal your details as we simply do not have them! Our online payment processing partner is PCI DSS Level 1 compliant and use the most secure up to date encrypted SSL (secure socket layer) when transferring transaction details from our online shopping cart system. This means that no information submitted during this process can be examined, used or modified by any unauthorised third parties. Our customers Debit/Credit card information never hits our servers, it goes from our customer’s device straight to the payment processors servers keeping their information encrypted and safe.
You can pay by most major credit and debit cards. Your details will be encrypted to keep them secure.
Customer Personal Details Our website utilises industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
- Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
- Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
- Data Integrity – this checks the data being transferred to ensure it has not been altered.
When you access a website secured by an SSL certificate issued by a trusted Certificate Authority, you will see https:// at the beginning of its URL. Depending on the type of validation a certificate applicant passed prior to the certificate issuance, a browser may also show the connection as secure by displaying a “lock” icon in the address bar.
We accept the following payment types through our online store:
- Credit & Debit Card – We accept all major Debit & Credit Cards through our payment processor Cardstream.
Periodically, we may have to make changes to the website which means taking it offline. If this is the case we will usually display a notice when it is likely to be available again. If the website is persistently unavailable, please email us at firstname.lastname@example.org
Once you have registered an account on our website, you can log in using the ‘Login / Register’ link in the header of the website, which is at the top of the page. Clicking ‘Login / Register’ will take you to a page that allows you to login with your account details.
Or you can use the following link – LOGIN
Click the ‘LOGIN’ link in the header of the website, which is at the top right of the page. Clicking ‘LOGIN’ will take you to a page that allows you to login with your account details. You will see a link below the ‘LOGIN’ button, which says “Lost your password?” Click this to be redirected to the ‘Lost Password’ page. On this page please enter your username or email address. You will receive a link to create a new password via email.
Or you can use the following link – Lost your Password?
Our system automatically emails you on order completion so that you have a copy of your order information. If this is the first time we have sent an email to you it’s most likely that your email provider or the email software you use has stopped the email we have sent from being delivered to you. Ask your provider to check and configure your email software to accept our email address, email@example.com, so that it is not marked as spam.
Emails that are not delivered to your “inbox” are most likely delivered to a “Junk Mail” or “Spam” folder.